Early intervention physiotherapy

Our early intervention physiotherapy (EIP) program is quick access to occupationally trained physiotherapists that understand your business and the demands of the roles within it.

It is an initial consultation via video to fully assess the worker, confirm provisional diagnosis, provide treatment, advice and exercises as well as recommending suitable duties for the worker.

If hands-on treatment is recommended, we can refer to our network of local physiotherapy clinics for a set number of consultations and communicate progress throughout the worker's journey.

This service can be accessed via our rapid video triage service, with immediate access to physiotherapy consults during business hours.

Alternatively, we are able to arrange other methods of referral.

It is ideal, that to perform the early intervention physiotherapy assessment; the employee is somewhere there is space to stand up and perform movements.

It’s helpful for them to have their manager present during the triage; the manager does not need to bring anything.

The assessor will ask your employee simple questions about where they work, who their manager is and questions about their injury and will fully assess the injury they have sustained.

An initial EIP consult is much the same as attending an initial physiotherapy consult in a clinic – the physiotherapist will ask questions and complete a movement-based assessment, and then utilise evidence-based treatment, empowering the worker in their own recovery.

We will provide the employee with advice and education on what the injury is, how they can manage it and provide exercises they can start doing at home for their recovery.

Consultation can take up to 30 minutes.

Our preference is that the consult is via video so we can see the employee and the injured area, and observe the movements we ask them to complete.

There are some occasions though where we are not able to get the video to work, mainly due to issues with internet connection, and in this situation we will complete the consult via phone (audio only).

If you have issues connecting to the rapid video triage please contact us on 1300 424 679 and someone from our team can troubleshoot your connection issues and provide you with an alternative way to connect if required.

If further consultations are required, they will be arranged either via video or we will refer your employee to a local physiotherapist who is part of our network.

If your employee has been referred to a local physiotherapist as part of your EIP program, and we determine that hands-on treatment is required for their injury, they will be referred to a local physiotherapist for hands-on treatment.

Following the consult, we will speak with you to provide a summary of your employee’s injury and answer any queries you have.

We will also send a report to you providing information on the injury and what duties your employee should be completing at work to assist their recovery.

We only discuss information relating to the workplace injury.

There will be no cost involved for your employees.

All consultations completed with us are covered by you, along with sessions your employees may be referred for with a local physiotherapist who is part of our network.

If your employee feels they no longer need treatment, they can contact us on 1300 424 679.

We will then contact you to make sure you are aware of this and that you’re happy for us to close the case.

We will then cancel any remaining sessions that are booked.