Early intervention physiotherapy

WE HAVE A 98% STAY AT WORK RATE FOR CASES WE MANAGE

Did you know musculoskeletal injuries make up almost 2/3 of all reported workplace injuries in Australia?

It can be challenging trying to get the best advice for your injured employee, whilst also trying to work out how you can safely manage them at work.

We have been providing our early intervention program to clients across Australia and New Zealand since 2017.

With our VideoHealth technology and our Better Health Network of clinics we provide evidence-based treatment for musculoskeletal injuries seven days a week.

30,000+ cases
98% stay at work rate
Over 90% of cases managed without a claim
Average cost under $700/case
Average rate of return to normal duties 10 days
Faster than predicted by MD Guidelines®

Opening hours for our online service

Monday-Friday: 7:00am AEST to 6:00pm AWST

Saturday & Sunday: 6:00am AWST to 6:00pm AWST

We capture data with every injury including, but not limited to, injury body part, mechanism of injury, job role and work department. In consultation with our clients, we set up live dashboards which summarise this data enabling our clients to see injury trends over time and assess the effectiveness of injury management.

Our process

We know that the earlier someone receives professional medical care for an injury, the better the outcome.

With access either via our rapid video triage service or directly, the injury management and return to work process can be started straight away to avoid any delays in treatment and improve injury outcomes.

Our experienced physiotherapists use a video-link to connect with the injured worker and workplace to deliver:

Best practice assessment and advice to the worker on their musculoskeletal condition
Education and self-management strategies to the worker including an exercise program
Timely feedback to the workplace regarding suitable duties and a treatment plan
Referral to one of our trusted network of providers if further management is agreed to
Expectations to the treating provider regarding treatment objectives and functional goals.

Frequently asked questions

What is the early intervention physiotherapy program?

Biosymm's early intervention physiotherapy (EIP) program is quick access to occupationally trained physiotherapists that understand your business and the demands of the roles within it.

It is an initial consultation via video to fully assess the worker, confirm provisional diagnosis, provide treatment, advice and exercises as well as recommending suitable duties for the worker.

If hands-on treatment is recommended, we can refer to our network of local physiotherapy clinics for a set number of consultations and communicate progress throughout the worker's journey.

How do we get access to this service?

This service can be accessed via our rapid video triage service, with immediate access to physiotherapy consults during business hours.

Alternatively, we are able to arrange other methods of referral.

What happens during the initial consult?

It is ideal, that to perform the early intervention physiotherapy assessment; the employee is somewhere there is space to stand up and perform movements.

It’s helpful for them to have their manager present during the triage; the manager does not need to bring anything.

The assessor will ask your employee simple questions about where they work, who their manager is and questions about their injury and will fully assess the injury they have sustained.

An initial EIP consult is much the same as attending an initial physiotherapy consult in a clinic – the physiotherapist will ask questions and complete a movement-based assessment, and then utilise evidence-based treatment, empowering the worker in their own recovery.

We will provide the employee with advice and education on what the injury is, how they can manage it and provide exercises they can start doing at home for their recovery.

How long does it take?

Consultation can take up to 30 minutes.

Does it have to be a video consultation?

Our preference is that the consult is via video so we can see the employee and the injured area, and observe the movements we ask them to complete.

There are some occasions though where we are not able to get the video to work, mainly due to issues with internet connection, and in this situation we will complete the consult via phone (audio only).

What do you do if you’re having issues connecting?

If you have issues connecting to the rapid video triage please contact Biosymm on 1300 424 679 and someone from our team can troubleshoot your connection issues and provide you with an alternative way to connect if required.

What happens after the EIP consult?

If further consultations are required, they will be arranged either via video or we will refer your employee to a local physiotherapist who is part of our network.

Do our employees receive hands-on treatment from the EIP program?

If your employee has been referred to a local physiotherapist as part of your EIP program, and we determine that hands-on treatment is required for their injury, they will be referred to a local physiotherapist for hands-on treatment.

What information do we provide employers?

Following the consult, we will speak with you to provide a summary of your employee’s injury and answer any queries you have.

We will also send a report to you providing information on the injury and what duties your employee should be completing at work to assist their recovery.

We only discuss information relating to the workplace injury.

Is there a cost involved for your employees?

There will be no cost involved for your employees.

All consultations completed with us are covered by you, along with sessions your employees may be referred for with a local physiotherapist who is part of our network.